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When going to our /support/home?logged_out=true URL - everyone sees the custom widget that contains a service catalog item (Request an IT Project). We need that item to not be seen when they are logged out like all the others are. On the Logged out URL none of the cards should be seen.
 
If the user clicks on Request an IT Project it takes them to the login screen, but then takes then straight to that Service Catalog item, instead of taking them to the main Portal page.

Best I can tell this is controlled by this line of code: "visibilityCondition":"PORTAL.logged_in”

in the footer, but I haven’t gotten it to work just yet (so maybe I’m off base here, tbd). We have a custom card that’s informational only that’s still visible when logged out so it’s not a big deal that it remains visible but I’m using it as my test case since it aligns with what you’re trying to do. I’ll ping you back if I get it to work!

 

*edit: it works now. I was missing the closing quotes. The custom card is now gone when logged out.


@Jeff_MCFC Awesome, thank you so much - it would be awesome if I could get it removed!

 


@Jeff_MCFC Awesome, thank you so much - it would be awesome if I could get it removed!

 

I just edited my original comment: I was missing the closing quotes so this should work for you in the footer, placed after the card information (refer to the other cards to see where to place it, but in my case I just put it at the very end). "visibilityCondition":"PORTAL.logged_in”


I lied - I got too excited - it removed it completely - lol!!

 

@Jeff_MCFC  - thank you!!!!!  I’ve been waiting on FS support all week - one hint from you and I got it fixed!!!!  I found the custom card in the footer, and simply added ,"visibilityCondition":"PORTAL.logged_in at the end of that cards section.  Saved and Published - entered the Logged out portal in a seperate browser - no Custom Card!!! :)


YAY! Happy I could help! ;)


@Jeff_MCFC - yep - working now!   Thank you again!


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