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Hello,

I would like to know is there a serverless event that gets triggered whenever a solution article is updated or created ? 

Or is there any other way to know whenever there is a change in a solution article?

I don’t think there’s anything like that exposed to Customers that’s easily accesible, at least yet.

Theoretically you could setup something in Power Automate (or something of that nature) which:

  • Grabs the list of Published Solution Articles via an API call or series of API alls (https://domain.freshservice.com/api/v2/solutions/articles?folder_id=2)
  • Grabs the various important properties of individual Solution Articles that has been provided by the API like Article ‘id’, ‘updated_at’, ‘title’ etc.
  • Plops each Article in to a row on a Sharepoint List
  • The Power Automate task routinely updates the ‘updated_at’ column when the API call is run at regular intervals
  • Have a separate Power Automate task running which monitors for changes to the ‘updated_at’ column and notifies someone via email or initiate a webhook to your collaborative chat system of choice (Teams, Slack etc.)


Alternatively, try visiting my Idea that I recently logged which is related to Solutions articles and see if it is worth an upvote

 

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