Hi
Can anyone help/has anyone had this issue. I have asked freshdesk for help but problem still not resolved.
If we put our company logo into our signature and change the size to smaller then send a client an email from FD the logo shows very large on their email. Any help appreciated thanks
Best answer by Sujitha Dhanaseelan
Hello everyone, thank you for contacting Freshworks Technical support. As you know, using the insert image URL, we can add an image and resize it by dragging the mouse pointer in the editor. While there should not be any issues, I will contact you via DM to open a ticket and investigate the matter with the product team.
Thank you.
It’s interesting to see how email signatures can behave differently across platforms — resizing images is always tricky! Consistency really matters when presenting your brand professionally. I recently worked on improving email templates for a local service business, a locksmith in Orlando Florida, and faced similar issues with image scaling. It’s great to see the Freshworks team providing direct help on this kind of detail.
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