have Freshdesk working in MS teams, but the tickets are only showing up in one team. How do I get the other teams to see the tickets as well. Freshdesk app has been added to the other teams.
Best answer by Gautham Lakdive
View originalhave Freshdesk working in MS teams, but the tickets are only showing up in one team. How do I get the other teams to see the tickets as well. Freshdesk app has been added to the other teams.
Best answer by Gautham Lakdive
View originalHi
Can you please send a detailed email outlining the issue (with screen caps or recording) to support@freshdesk.com and share the ticket details so that we can thoroughly review the problem and respond with a suitable solution?
Thanks,
Gautham
Freshworks
Hi
Through Freshdesk’s Workflows Automation, you can configure the system to post notifications in other Teams when a ticket is created or updated.
Please reach out if you have any further questions.
Thanks,
Gautham
Freshworks
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