Hi,
Sometime I received ticket that have some person in CC. I answer and wait for an answer from the person in CC. But when they reply I don,t have any notification on the ticket vs if this is the requester that is replying.
How can i setup that?
Thanks!
Hum don’t know if I understand you…
The ticket is created sending an email like that:
To: Support@email.com
From : A@email.com
CC: B@email.com
If A@email.com reply, I got a notification. if B@email.com reply, the answer appear on freshdesk but I don’t have any notification. I want this notification because a lot of time i wait for an answer from the B@email.com
+6
Hello,
to receive back the update from the email you replied, prior to that the ticket should have been created in the system with the original email. Please verify.
Thanks
Vijay
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