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Why outgoing emails are blocked for my account ?

  • 16 October 2023
  • 6 replies
  • 137 views
Julio Azevedo
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I recently created an account to use the Freshdesk Support Desk. And I have this weird message:


“Outgoing emails are blocked for your account. Please contact our support team at support@freshdesk.com” 
 

My account: https://technolsuporte.freshdesk.com/

 

Thanks,

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Best answer by eeha0120 17 October 2023, 10:57

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eeha0120
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Userlevel 6
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Oi Julio.

Tudo bem?

It could be an error, having flagged your account as Spam (please check this thread Customers do not receive answer sent by agents from freshdesk | Freshworks Community ).

 

You should proceed as suggested: Write to support to that email account.

You may also chat with someone from support:

Support : Freshdesk

 

In either way or scenario, they should be able to unblock your account.

You may check this:

Blocked outgoing emails | Freshworks Community

 

I noticed you have already checked this:

Why outgoing emails are blocked for my account ? | Freshworks Community

 

In all, the suggestion is to contact Support. Here is more like a Community Forum.

 

I’m also pinging some colleagues from FW: @Keer @hemanth.ramya @jim.stephen @alyssia.correa 

 

Hope this helps.

 

Regards,

Elvis Henriquez
alyssia.correa
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Userlevel 7
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Thanks @eeha0120 for tagging me. I’ve also passed this to our support team. @Julio Azevedo please expect a response by later today and if there’s anything else please let me know how I can help.

Ally, Freshworks Community Manager
Julio Azevedo
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Hi,

I've already contacted support and everything is ok.

Thanks for your feedback

deleede
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I recently created an account to use the Freshdesk Support Desk. And I have this weird message:


“Outgoing emails are blocked for your account. Please contact our support team at support@freshdesk.com” 
 

My account: https://technolsuporte.freshdesk.com/

 

Thanks,

I had the same problem, now finally found the answer. Thanks

AdriaanB.
Rank

We are facing the same issue. 
We already communicated via support but no reaction yet. 

Our url is: https://amplr.freshdesk.com/
 

Can someone help me out? 

Thanks in advance

Kamakshi V
Rank
Userlevel 6
Badge +8

Hello @AdriaanB. 

Thanks for reaching out. I’m tagging @hemanth.ramya from the customer support team, and she will be able to help. 

Cheers

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