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Why outgoing emails are blocked for my account ?

Julio Azevedo
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I recently created an account to use the Freshdesk Support Desk. And I have this weird message:


“Outgoing emails are blocked for your account. Please contact our support team at support@freshdesk.com” 
 

My account: https://technolsuporte.freshdesk.com/

 

Thanks,

Best answer by eeha0120

Oi Julio.

Tudo bem?

It could be an error, having flagged your account as Spam (please check this thread Customers do not receive answer sent by agents from freshdesk | Freshworks Community ).

 

You should proceed as suggested: Write to support to that email account.

You may also chat with someone from support:

Support : Freshdesk

 

In either way or scenario, they should be able to unblock your account.

You may check this:

Blocked outgoing emails | Freshworks Community

 

I noticed you have already checked this:

Why outgoing emails are blocked for my account ? | Freshworks Community

 

In all, the suggestion is to contact Support. Here is more like a Community Forum.

 

I’m also pinging some colleagues from FW: @Keer @hemanth.ramya @jim.stephen @alyssia.correa 

 

Hope this helps.

 

Regards,

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eeha0120
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  • eeha0120
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  • October 17, 2023

Oi Julio.

Tudo bem?

It could be an error, having flagged your account as Spam (please check this thread Customers do not receive answer sent by agents from freshdesk | Freshworks Community ).

 

You should proceed as suggested: Write to support to that email account.

You may also chat with someone from support:

Support : Freshdesk

 

In either way or scenario, they should be able to unblock your account.

You may check this:

Blocked outgoing emails | Freshworks Community

 

I noticed you have already checked this:

Why outgoing emails are blocked for my account ? | Freshworks Community

 

In all, the suggestion is to contact Support. Here is more like a Community Forum.

 

I’m also pinging some colleagues from FW: @Keer @hemanth.ramya @jim.stephen @alyssia.correa 

 

Hope this helps.

 

Regards,

Elvis Henriquez
alyssia.correa
PriyaRavichandran
Julio Azevedo
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alyssia.correa
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  • alyssia.correaCommunity Manager
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  • October 17, 2023

Thanks @eeha0120 for tagging me. I’ve also passed this to our support team. @Julio Azevedo please expect a response by later today and if there’s anything else please let me know how I can help.

Ally, Freshworks Community Manager
Julio Azevedo
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Julio Azevedo
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  • Julio Azevedo
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  • October 17, 2023

 

Hi,

I've already contacted support and everything is ok.

Thanks for your feedback

PriyaRavichandran
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    PriyaRavichandran
deleede
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  • deleede
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  • October 17, 2023
Julio Azevedo wrote:

I recently created an account to use the Freshdesk Support Desk. And I have this weird message:


“Outgoing emails are blocked for your account. Please contact our support team at support@freshdesk.com” 
 

My account: https://technolsuporte.freshdesk.com/

 

Thanks,

I had the same problem, now finally found the answer. Thanks

PriyaRavichandran
Kamakshi V
2 people like this
  • PriyaRavichandran
    PriyaRavichandran
  • Kamakshi V
    Kamakshi V
AdriaanB.
Community Debut
  • AdriaanB.
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  • 1 reply
  • December 5, 2023

We are facing the same issue. 
We already communicated via support but no reaction yet. 

Our url is: https://amplr.freshdesk.com/
 

Can someone help me out? 

Thanks in advance

Kamakshi V
Community Manager
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  • Kamakshi VCommunity Manager
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  • December 6, 2023

Hello @AdriaanB. 

Thanks for reaching out. I’m tagging @hemanth.ramya from the customer support team, and she will be able to help. 

Cheers
alyssia.correa
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StuartWearing
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  • StuartWearing
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  • October 4, 2024

Have you verified your email address and configured DKIM?

alyssia.correa
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