Freshdesk’s all-new Analytics homepage offers a blend of visual appeal and ease of accessibility. Here’s what’s new:
📌 Sleek & Clutter-Free Interface: Our revamped homepage showcases enhanced usability, ensuring a clutter-free and intuitive interface. It's now easier to navigate, with a design that's easy on the eyes.
📌Organized Access: Find all your reports in one place! Access your Curated, Private, Shared, Owned, and Deleted reports effortlessly from the left pane.
📌Bookmark & Filter: Save time by bookmarking your go-to reports under Favorites. Plus, refine your views and find exactly what you need with our enhanced filters.
📌 Dedicated Help Center: From video tutorials to interactive self-guided tours, FAQs, and detailed solution articles - we’ve got you covered! To further familiarize yourselves with Analytics, we're introducing:
- Metric Guide: Your one-stop glossary! This guide has detailed definitions for all metrics and attributes to ensure you're always informed.
- Contextual Definitions: Now, whenever you're about to choose a metric or attribute in any dropdown across analytics, you'll find a handy definition right next to it. This feature extends to various selections, including metrics, Groupby, filters, etc.
Learn more about the new homepage in Analytics
Other enhancements in Analytics:
- Multiple scheduler: Admins can schedule the reports to be delivered to multiple stakeholders at different frequencies without cloning reports. Learn more
- Underlying data filters: Admins can drill down into the underlying data further using filters. Learn more
This feature is available for all Freshdesk accounts. Reach out to support@freshworks.com for any queries.
Thank you for being a part of our community. We're committed to enhancing your experience every step of the way. 🚀