Upcoming Features and Enhancements
| All below features and enhancements are coming soon to customers. |
Changes to the Freshworks sub-processor list
Category: Security Management
We plan to update our sub-processor list. We will be adding the Cloudflare, Inc. sub-processor to our list.
You can find more details about these changes here. Freshworks performs an annual review of its sub-processors to ensure their compliance with the appropriate technical and organizational measures. We encourage you to read our Data Processing Addendum and Privacy Notice to learn more about these measures.
Write to us at support@freshworks.com if you have any questions about this update.
Bug fixes
These were the bugs detected, and they’ve now been fixed.
- Some agents remain in busy status instead of available after a call has failed and are unable to attend subsequent calls.
- Some agents observed that incoming calls ring only through headsets when ‘Ring through speaker and headsets’ is enabled.