New Features and Enhancements
| All Below features and enhancements are available to all customers from December 30, 2023. |
Slack Integration with Freshchat
Unify sales, marketing, and support for a 360° customer view. Automatically sync conversations between Slack and CRM to streamline communication and have contextual discussions.
More details here.
New telephony integrations
Integrate Freshchat with your Five9, Amazon Connect, and Dialpad accounts. Manage all customer conversations, across channels, in one unified inbox.
More details here.
Enhanced Inbox Views
Agents can now create custom views based on date fields.
More details here.
Conversation Properties
Create a category and add multiple sub-categories for a conversation. You can create up to three levels of dependent fields for a conversation.
More details here.
Inbox table view
Review conversations and manage assignment, status, priority, and other properties for conversations.
More details here.
The enhanced contacts import experience
Import contacts easily with the improved and guided flow. These settings can be accessed from the Contacts page and the Admin page.
More details here.
Upcoming Features and Enhancements
| Check them out here! |
Bug fixes
These were the bugs detected and they’ve now been fixed.
Team Inbox bugs
- Incorrect alignment of the Save and Cancel buttons on custom views in the team inbox in other languages.
- Pre-filled canned response content appears in the thread editor while viewing Forwarded Threads.
- Additional Salesforce contact details are visible on the Apps section.
- Content misaligned in the Canned Response pop-up window in team inbox.
Admin experience bugs
- Conversations were not assigned by IntelliAssign despite the agent being online and having the capacity.
API bugs
- After converting a chat to a ticket from Freshdesk API, and updating Agent details, chat widget in Freshdesk accounts did not reflect the updated Agent and status details.
- The order of fields while creating a ticket from Freshdesk API keeps changing for Agents.
Bot builder bugs
- Cloning of bot versions with translations causes errors due to missing values in nodes.
- Failure to create new flows on existing bots.
- Pagination issue causes misalignment of the Q&A list.
- Lengthy user queries truncate the Unanswered section in the Natural Language screen.
- Bot conditions with numeric values fail due to data type mismatch.
- Duration drop-down on the Conversation Settings screen displays empty values if the specified duration exceeds the current existing hour limit.
- Custom properties fail to retain the configured values when the bot is previewed.
- Inaccurate intent type is captured in Bot Analytics for empty flows.
- Dropdown options are displayed as buttons in the bot.
- Failure to fetch functions with single quotes in the bot.
Cheers! :)