Product updates :
Shared phone channel between Omnichannel and Freshsales Suite
Powered by the Freshdesk Contact Center (FDCC), a common phone channel between your Omnichannel and Freshsales web application is available now. Seamlessly manage the phone channel operations without having to juggle between multiple accounts.
Enhancements:
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Customers who have pending invoices will see an information banner in their accounts, as per RBI guidelines.
Bug fixes:
These were the bugs detected and they’ve now been fixed.
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The Time Spent metric in the Live dashboard wasn’t getting updated in real-time. A page reload was required to view the latest metrics.
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When the chosen language is a non-English language, setting the call action as anything other than ‘Send to call queue’ resulted in a ‘Missing Translation’ error.
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Freshworks CRM customers were unable to play the recorded voicemail drop message inside the CRM UI.
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Agent activation emails were sent in English even when the account level language was non-English.
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When a call goes unanswered or abandoned in a routing automation flow, the export report of that call shows the agent name as empty.
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Customers were unable to make calls as the Chargebee account was not created during signup.
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The ‘From’ number field did not display numbers for an agent when the account had more than 20 numbers.
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When searching for registered numbers using their names, it did not return numbers as the search was case-sensitive.
Cheers :)