New Features and Enhancements
Freshdesk Customer Success-Slack integration
Create & manage Slack threads within Freshdesk Customer Success, share customer context, and work with cross-functional teams to collaborate and delight customers.
More details here.
Bug fixes
These were the bugs detected, and they’ve now been fixed.
-
The Natero connector was not created for an org configured with Microsoft graph.
-
Populate cache showed wrong count of data pulled in for Zendesk integrated accounts.
-
Customers were able to save an empty section in customize account layout.
-
The Status slider account name was not displayed with highlighted tick mark.
-
Account Exploration<>Table chart was not working.
-
The selected contact was not displayed in Contact dropdown.
-
Latest touchpoint information did not show up in list page.
-
Edit mode was not closed in sales rep email field when customer clicked the green tick or outside.
-
A grey chart was shown when no data was present in the Account list table.
-
Getting model pop-up window while create the new Custom goal for existing account.
-
Json value was displayed in details field in Support ticket slider for chat from Intercom Integration.
-
There were UI issues in team performance -> goals -> custom date picker from date dropdown.
-
Customers were not able to open and view Touchpoint from Touchpoint menu in Account details page.
-
There was UI breakage in Team performance--> Task--> With tags dropdown.
Cheers!