New Features and Enhancements
| All features and enhancements below will be available to all customers from April 30, 2024. |
Update on Freshdesk navigation
The ‘Go to Freshdesk’ navigation option will be removed from the dropdown menu in the Suite.
Upcoming Features and Enhancements
| All below features and enhancements are coming soon to customers. |
Freshworks-Axialys integration
Agents can make and receive calls from the Axialys widget in the Suite. Set up call recording, call forwarding, and more with the Axialys CTI app.
Freshworks-Ziwo integration
Agents can make and receive calls from the Ziwo widget in the Suite. Setup call recording, call forwarding, and more with the Ziwo CTI app.
Dynamics CRM Connector App
Sync contacts, accounts, and custom objects between Dynamics CRM and the Suite. Free to view/edit CRM data. Need to purchase connector tasks for data sync.
Pipedrive CRM Connector App
Sync contacts, accounts, and custom objects between Pipedrive CRM and the Suite. Free to view/edit CRM data. Need to purchase connector tasks for data sync.
Snowflake Connector App
Sync contacts, accounts, and custom objects between Snowflake and the Suite. Customers can also push reporting data into the Snowflake Warehouse.
Azure AD Connector App
Create and manage agents from within the Azure AD portal, simplifying user management in the Suite.
Connector Apps Billing Improvements
We are improving the billing interface to simplify the process of purchasing Connector App tasks directly from the billing page in the Suite.
Changes to the Freshworks sub-processor list
Category: Security Management
We plan to update our sub-processor list. We will be adding the Cloudflare, Inc. sub-processor to our list.
You can find more details about these changes here. Freshworks performs an annual review of its sub-processors to ensure their compliance with the appropriate technical and organizational measures. We encourage you to read our Data Processing Addendum and Privacy Notice to learn more about these measures.
Write to us at support@freshworks.com if you have any questions about this update.