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Replies posted by hlasher

3 Replies

S
Apprentice
spolandApprentice
posted in Archives - Freshdesk

Dispatch'r is not auto-closing tickets

Just had a ticket assign according to the Dispatch'r rule, so I think we may be back up on this.

6
V
Contributor
11 years ago
S
Apprentice
spolandApprentice
posted in Archives - Freshdesk

Dispatch'r is not auto-closing tickets

That was us, too -- there was a big gush of emails just now, so that seems like the case. Now we just need the rule to handle assigning again. :)

6
V
Contributor
11 years ago
S
Apprentice
spolandApprentice
posted in Archives - Freshdesk

Dispatch'r is not auto-closing tickets

We are seeing this, too -- We have a Dispatch'r rule that assigns the ticket to a particular group, and that isn't happening. Once we assign them to the groups manually, we are getting the email notifications to those groups of the new ticket in their queue, so we're not seeing David F.'s extra note -- just the issue with the Dispatch'r rules.

6
V
Contributor
11 years ago

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