Replies posted by david
Out of OfficeArchived
I would also like to see this fixed. Aside from re-opening a closed ticket (which can be closed again), one frustration I have is that it looks like the customer has responded. I scan my open tickets to see if a customer has responded or not (whether they have a blue response tag or not). If they have then i know I need to respond to them. An out office is not a response that I need to act on but there is no way of deleting it from the thread or marking the thread as the customer has not responded.
Thanks for putting this together and it is great to link the two systems. However when I look at a ticket and retrieve a person's record I end up fetching a ton of information very little is about that contact. I am not quite sure what it is pulling. I have written integrations with Insightly before myself so will take a look at it when I have a little more time as I can see some great potential here.
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