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Replies posted by rsalmond

5 Replies

R
Contributor
rsalmondContributor
posted in Archives - Freshdesk

Manage Solution Assets (images) Hosted on Freshdesk CDN?

Ah okay, thanks.

2
R
Contributor
10 years ago
R
Contributor
rsalmondContributor
posted in Archives - Freshdesk

Anyone noticed their solutions page looking odd?

Hey Vijay, thanks for checking in. I actually haven't seen this happen in some time but it was sporadic so possibly it still occurs, however I have since modified the CSS to make use of the whole screen so it's likely not as noticeable.

2
R
Contributor
10 years ago
V
Apprentice
vishnu.prasad_oldApprentice
posted in Archives - Freshdesk

Python SSO Problem

Just a guess but this line looks like it ought to have the parameters run through urlencode() first.redirect_to += "?name=%s&email=%s&hash=%s" % \                        (name, email, hsh)

2
K
Community Debut
10 years ago
K
Apprentice
kbisignaniApprentice
posted in Archives - Freshdesk

Importing to Freshdesk

Oh one other gotcha I forgot about when generating your XML. Some API parameter values are case sensitive. If <tag>VALUE</tag> isn't working try <tag>Value</tag> or <tag>value</tag>.

5
aravind.sundararajan
Skilled Expert
6 years ago
K
Apprentice
kbisignaniApprentice
posted in Archives - Freshdesk

Importing to Freshdesk

Hey there, I managed to import a few years worth of tickets from our old system with a lot of help from FD (thanks guys!) and a lot of trial and error. Some things to keep in mind.1. Before you start using the API disable EVERY email notification in your admin panel or you'll wind up spamming your users.2. You can create a new ticket through the API on behalf of any email address you like, but you cannot add a reply unless there is already a user created in FD for that user. You must specify the FD user ID number when replying to the ticket. Import your user base first, then use the user API to get the ID and use that to create replies.3. Read with JSON, write with XML it's just easier to figure out as the docs are all XML based and figuring out the mapping is hairy.3. New tickets are <helpdesk_ticket> replies are <helpdesk_note>. The text content of a new ticket is <description>, the text content of a reply is <body>.4. When importing replies specify <source

5
aravind.sundararajan
Skilled Expert
6 years ago

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