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Replies posted by prasannan.narayanasamy

2 Replies

G
Apprentice
gverahApprentice
posted in Archives - Freshdesk

Configure the link to my app in the Play Store

There is no configuration needed for this, the Mobihelp SDK automatically identifies the app during runtime and launches the PlayStore listing of the app to let the user review.

3
P
Community Debut
7 years ago
G
Apprentice
gverahApprentice
posted in Archives - Freshdesk

Configure the link to my app in the Play Store

@Drebbl The error your users are seeing is from Apple's AppStore about the app not being available in the user's region. Mobihelp/Freshdesk uses the app id you have configured in the web dashboard to open the AppStore page for the specific app to let the users rate. Its likely the user had set their store to Dutch and that is causing this. If you recently restricted the availability of the app to specific regions, your existing users from outside the region will face this. You should have a way to detect this (Send as custom data via Mobihelp) and not send the review request or expand access to more countries to resolve this.

3
P
Community Debut
7 years ago

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