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Replies posted by budo.ren

4 Replies

B
Contributor
budo.renContributor
posted in Archives - Freshdesk

Deleting an account causes that email address to become orphaned and unusable for life - no it doesn't - [solved]

Ok we are really jumping through hoops here.Deleting an account causes that email to potentially be associated with SPAM.It also puts the account into an offline status - i.e. not truely deleted - it can be restored.What you need to do is send an email to your support desk from your deleted email.If you can't see it it is because it landed as SPAM in the ticket system.In the ticket pane view pulldown menu select SPAM.Hey presto the ticketed email is there.Next you need to remove the SPAM flag.Then click on the email address and you are taken to the contact pane.Click Restore.Hoops jumped though... As your new undeleted self, go to the front end of your support portal.You can now log in with no issue (in this case I use Google SSO)I'm not quite sure of what to make of the logic here but I will link some other posts that touch on this topic here later.Problem solved I guess... 

2
aravind.sundararajan
Skilled Expert
5 years ago
B
Contributor
budo.renContributor
posted in Archives - Freshdesk

iOS 7 Retina CSS Media resize issues

ok - found the culprit.If your portal title text is too long then the mobile screen media CSS breaks and allows the width of the portraight page to exceed the screen size thereby causing the display to become larger than the screen and hence scrollable - left to right.With this condition, rotating the device to landscape causes the CSS to force a 200% scaled display. 

4
A
Contributor
10 years ago
B
Contributor
budo.renContributor
posted in Archives - Freshdesk

iOS 7 Retina CSS Media resize issues

scratch that.... it looks like this is an old bug in Freshdesk as regards switching from Portraight to Landscape in the customer FRONTEND.On iOS 4 and 7 the Landscape is scaling at what looks like 200% and does not resize to fit the media screen dimensions.Issue load up Freshdesk (customer front end) in Portraight then go to landscape or load up Freshdesk (customer front end) in Landscape then go to Portraight then go to Landscape Screen is rendered at 200%A fix for this would be most welcome! 

4
A
Contributor
10 years ago
B
Contributor
budo.renContributor
posted in Archives - Freshdesk

iOS 7 Retina CSS Media resize issues

UPDATE - clearing the cache seems to show a fix was implemented in iOS 7.0.2but still something to be aware of

4
A
Contributor
10 years ago

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