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Replies posted by rswanson

1 Reply

B
Apprentice
beckiApprentice
posted in Archives - Freshdesk

unable to reset password

users report this same problem.  I ran the "assume identity" feature, and requested a password reset.  Email never came in (within an hour), verified through a mail stream scan.  I requested a password reset on MY account, and got an email almost instantly.  The user email address in the profile is entered correctly.  This is not a matter of getting caught in a spam filter, no message was received at the post office for the non-admin user.

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7 years ago

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