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Replies posted by graham

3 Replies

aravind.sundararajan
Skilled Expert
aravind.sundararajanSkilled Expert

Xero integration for Mint, Watcher API and a few bug fixes - Release notes through the first half of April, 2019

@Aravind @BrettAravind - thanks for the update and great that it is now live. Shame it doesn't work though. I have gone through the set up, Authorised access in Xero, and it does show up in Freshdesk. However - when I click on 'Xero for Mint' in the right column, I just get the error "There was an error while loading data". Also during the setup, I only saw a few of my Inventory Items from Xero listed - not all of them by any means. Unless I've done something wrong (please tell me if I have), I think you need to sack your testing and QA team.... Brett - have you got this working yet?

119
aravind.sundararajan
Skilled Expert
4 years ago
aravind.sundararajan
Skilled Expert
aravind.sundararajanSkilled Expert

Xero integration for Mint, Watcher API and a few bug fixes - Release notes through the first half of April, 2019

@aravind - just to add my voice to this. This must be hugely embarrassing for Freshdesk... releasing key software that doesn't work properly. Yet, I'm not detecting that Freshdesk is embarrassed by this at all, and the lack of updates (let alone apologies for breaking the service that we pay for...) is deafening.We understand that there are issues with software sometimes, but Freshdesk's communication on this one (and others) has been poor and the whole thing seems half-baked. As paying customers of Freshdesk, it is really not sufficient to say 'sorry we've taken it down as there are some problems', and give no clue as to when it will return so that we can plan - or at least provide much more regular updates (eg every few days). If I did that with my customers - I would be out of business.Please keep us updated - every 2-3 days if necessary.

119
aravind.sundararajan
Skilled Expert
4 years ago
aravind.sundararajan
Skilled Expert
aravind.sundararajanSkilled Expert

Xero integration for Mint, Watcher API and a few bug fixes - Release notes through the first half of April, 2019

So guys... where is the Xero integration for Mint?? Your link (above) takes me to a page that does not exist!! 

119
aravind.sundararajan
Skilled Expert
4 years ago

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