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Replies posted by john.letourneau

6 Replies

V
Apprentice
vinoth.shankaran_oldApprentice
posted in FreshThemes Gallery

M

I also had the problem above but realized it was my problem due to copying the topic-list.txt in to the "Ticket List" field.  Once I removed this information and replaced it with the default "Ticket List" data everything worked perfect.  Might want to make sure this wasn't your issue as well.

23
A
Community Debut
7 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in FreshThemes Gallery

M

This is my page layout:  {{ header }} <!-- Notification Messages --> {{ page_message }} <div class="c-wrapper"> {{ content_for_layout }} </div> {{ footer }}  

23
A
Community Debut
7 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in FreshThemes Gallery

M

I just tried to attach my code snippet (it may be awaiting moderation) but it did match what you posted.  What type of navigation issue are you having?

23
A
Community Debut
7 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in FreshThemes Gallery

M

What does your "Solutions home" code look like? <div class="containerOuter help-center"> <div class="container"> <!-- Search and page links for the page --> {% if portal.current_tab %} <section> <div class="hc-search"> <div class="hc-search-c"> <div class="heading hide-in-mobile">Welcome to <span>Freshdesk’s</span> support portal</div> <!--<h2 class="heading hide-in-mobile">{% translate header.help_center %}</h2>--> {% snippet search_form %} <div class="searchBottomLine">Popular Search Results: <span>Customers, Tickets, How to, etc.</span></div> </div> </div> </section> {% endif %} </div> </div> <div class="containerOuter"> <div class="containerBig"> <div class="communityForumCol orangeBg"> <

23
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Community Debut
7 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in FreshThemes Gallery

M

We had to move away from this theme as it was broken and made our company look bad by having a broken support portal available to customers.

23
A
Community Debut
7 years ago
K
Apprentice
kirtizareApprentice
posted in Archives - Freshdesk

Teamviewer

Does anyone else see sessions by unexpected people in their service queue?  Something seems to be shared here...

21
R
Community Debut
7 years ago

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