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Replies posted by mgandhi

3 Replies

A
Apprentice
admin_12431Apprentice
posted in Archives - Freshdesk

API should contain Closed/Resolved Date/Time

Looking for a solution for the same thing.. Can't seem to find all the time fields that are available in the exports..This is a HUGE roadblock in the adoption of freshdesk metrics by our organization..Any workarounds?

7
R
Contributor
7 years ago
M
Contributor
mgandhiContributor
posted in Archives - Freshdesk

Downloading All Tickets similar to Ticket download from UI

Hi RohitThanks for your response in the separate threadHere are the fields we need in order to be able to build a Freshdesk Dashboard... Resolved Time Closed Time Initial Response Time First Response Time (in Hrs) Resolution Time (in Hrs) Agent interactions Customer interactions

4
R
Contributor
8 years ago
M
Contributor
mgandhiContributor
posted in Archives - Freshdesk

Downloading All Tickets similar to Ticket download from UI

Any word on this?

4
R
Contributor
8 years ago

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