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Replies posted by pat_11599

2 Replies

W
Apprentice
webadminApprentice
posted in Archives - Freshdesk

Multiple Products Portal URL

Hey Michel,There are two issues described above. The solution to both of them is quite easy:1. Domain mapping your support desk: The suggest URL is just that - a suggestion. You can enter any URL that can be directed via a CNAME to support desk instance. This means that the only real restriction is that you can't use the root of a URL, e.g. http://mydomain.com because it can not be pointed with a CNAME. You could use http://www.mydomain.com as you can create a CNAME with www or you can use any other subdomain that you would like.2. I just created my CNAME and it is not resolving to my support desk. This is most often the caused by DNS Time to Live (TTL). When you configure your DNS there is (typically) a setting for TTL which tells how long it will take for changes to go live. Some registrars automatically configure the TTL for their name servers which is then typically set to a maximum value which in many cases is 2-3 days. However, you can check the clock on your TTL by doing a DNS D

9
P
Apprentice
10 years ago
P
Apprentice
pat_11599Apprentice
posted in Archives - Freshdesk

Multi Product Ticket Confirmation Email

I found the solution in Admin > Email Notifications > Requestor Template and then replacing the Insert Placeholders with the Product versions.You should definitely provide this instruction as a notice when someone sets up a Multiple Product instance as it was not easy for me to find documentation on making this change. I simply kept searching until I found it. Having a notification would have save me a couple hours of searching.Thanks,Pat 

1
P
Apprentice
10 years ago

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