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Replies posted by rwc43

2 Replies

ethan.tatum
Apprentice
ethan.tatumApprentice
asked in Contacts & Companies

Merging Contacts Who Use Custom Sender

Hi @ethan.tatum - did you ever find a solution for this issue? Dealing with the same thing, but instead of Netsuite it’s Network Solutions. Examples for @Keer:noreply@notifications.networksolutions.comnscc4+11250638900@networksolutions.comNSCC4+9029132180@networksolutions.comnscc99+9617840630@mail1.networksolutions.comNSCC99+9066052610@mail1.networksolutions.comnetworksolutions.1xcp9q.957193@info1.networksolutions.comnetworksolutions.svle45.961559@info1.networksolutions.com All of those examples are from page 1 of a search results 1 - 30 (of 398...and rising) for “Network Solutions” contacts. I have plenty of other examples from similar services (don’t get me started on MailChimp), but NS is the one that has been annoying me the most recently. There really needs to be a wildcard search (with *, %, etc.) added, as well as the ability to perform mass contact merging. Any help appreciated! Thanks!

4
ethan.tatum
Apprentice
2 years ago
A
Contributor
ask.usContributor
posted in Archives - Freshdesk

every time customers reply a new ticket is created!!!

Looking for a solution to this as well. It's very frustrating to see this happen on a daily basis when you have a small IT staff (ours consists of only 3) and they are constantly stuck merging tickets on threads that have rapid fire responses due to the required Cc'd participants on the ticket (being sent across multiple domains).

16
S
Contributor
7 years ago

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