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Replies posted by prasanna.balaraman

3 Replies

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Apprentice
it_12740Apprentice
posted in Archives - Freshdesk

Data import from zendesk

Hi Salvador, You don't need to export any .csv file from Zendesk. You just need the backup file from Zendesk to import your data to Freshdesk. Just go to Freshdesk> Admin> Scroll down until you see account settings> then from there click on Import Data From Zendesk> Then once you Enter your info, choose the back up file of your data from your Zendesk account. Then choose below your info what you want to import!You should be all set! Hope this helps!Kind Regards, Prasanna

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C
Contributor
6 years ago
Y
Apprentice
yasaswini.balasubramaniamApprentice
posted in Archives - Freshdesk

Pipedrive Integration

Hi Juan:The Freshplug gets displayed only in Ticket details view and Contact details view. As of now we don't support listing of plugs in "Add Ticket" screen.Once the plug is enabled, you will see the Pipedrive icon appearing as a Tab in Requestor Info placeholder, as shown in the image below.Do try it out and let us know whether you were able to setup the plug.Thanks,Prasanna

9
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Community Debut
8 years ago
E
Apprentice
eric.millerApprentice
posted in Archives - Freshdesk

Full example of a Create Ticket API post

Hi Bruno:We are happy to inform that Freshdesk APIs now support CORS requests. A sample html is attached with this mail, with default field values as inputs for creating a ticket. Note that if you wish to update custom field values, you need to pass the field name instead of the display name. The custom field names in your portal can be obtained from any ticket_id in the following URL: https://<your_freshdesk_domain>.freshdesk.com/helpdesk/tickets/<ticket_id>.jsonThe custom field values will be mapped to "custom_field" json key in the above URL. Please replace appropriate values for <your_freshdesk_domain> & <your_api_key> placeholders in the attached sample.html file. Do try out the sample code and get back to us if you have any other enquiry.Thanks, Prasanna BalaramanCustomer Success Enthusiast m: +91-9940112996 | e: prasanna@freshdesk.com | w:www.freshdesk.com

2
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Community Debut
8 years ago

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