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Replies posted by trodney

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freshApprentice

posted in Archives - Freshdesk

How to block a belligerent customer?

Mark the case as SPAM and then choose to block the user when prompted.

andy_11951Apprentice

posted in Archives - Freshdesk

Newbie - Export does not export all tickets..?

You may be running into an issue where you have to filter things TWICE. First, set the filters in the UI until you get the list of the tickets you want, then after clicking EXPORT make sure that you've set the same time frame, or else the default 30 day time frame will apply. Why is it this way? Who knows.

andy_11951Apprentice

posted in Archives - Freshdesk

Newbie - Export does not export all tickets..?

Totally agree Thomas. Design flaws seem to be accepted rather than resolved. It doesn't seem like being responsive to actual, functionality enhancement requests is a big priority for Freshdesk, unfortunately.

andy_11951Apprentice

posted in Archives - Freshdesk

Newbie - Export does not export all tickets..?

It's also kind of ridiculous that you are emailed the export rather than downloading it directly. Customers using the portal get a direct download.

andy_11951Apprentice

posted in Archives - Freshdesk

Newbie - Export does not export all tickets..?

I've noticed that the export is even less reliable these days - but I can say the same thing about the product in general. I have seen many cases where I needed to do two opr three exports to get what I wanted, and I've been careful to select the correct filters (twice) ever since I discovered the ridiculous design choice. Email issues also seem to be a weekly or daily occurence now, which is one of the reasons I left my old provider.

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