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Replies posted by rb

2 Replies

R
Contributor
rbContributor
posted in Archives - Freshdesk

JIRA Integration: User does not exist

Here's a short follow-up on this issue: The error occurs only for assignees which have been renamed in Jira. Jira differentiates between user name (which can be changed) and user key (which stays the same). Freshdesk does not seem to handle this correctly and passes the wrong value to Jira. This is the source of the error. The issue has been confirmed by the Freshdesk support and they are working on a solution. As a workaround, the Jira ticket can be created without an assignee and then updated in Jira afterwards. I hope this helps other users having the same problem.

6
aravind.sundararajan
Skilled Expert
7 years ago
R
Contributor
rbContributor
posted in Archives - Freshdesk

JIRA Integration: User does not exist

Hi Manoj,Thank you for your reply. The issue occurs with Firefox 41, Chromium 45 and (so I have been told) a current Safari.I'm currently trying to resolve the issue with Freshdesk support. I will document the solution here in the forum if it is of general interest.

6
aravind.sundararajan
Skilled Expert
7 years ago

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