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Replies posted by bobrichards

2 Replies

C
Contributor
c.ziobroContributor
asked in How do I....?

We are sorry. You have been restricted from accessing this helpdesk page.

I have this problem over and over -- every 4 months.  This should not happen. This is a defect at freshdesk.   This is a software generated issue because their system erroneously detects some spamming issue.  It is wrong every time.Either stop the problem form happening (fix it) OR, give the Freshdesk customer the access to remove the error and permit customers to submit tickets.The people at Freshdesk have no concept that this error message makes my company look bad as customers do not understand that this is a problem with FRESHDESK, not a problem with my company.

6
B
Contributor
1 month ago
daibt
Apprentice
daibtApprentice
asked in Portals, Emails & Other Channels

How to change default font and size

is this function available to ALL freshdesk accounts, regardless of level(unpaid, paid, etc)?I do not see any way to navigate as you say here: You can add the code to the Admin > Portal > Customize Portal > Portal Pages > Article View section.I went to change the default text size and font for the solutions articles

9
B
Contributor
11 months ago

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