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Replies posted by andrew.belter

7 Replies

A
Contributor
andrew.belterContributor
posted in Portal/Knowledge Base

Inconsistent use of solution tags in end user search

Precisely

5
J
Contributor
5 years ago
A
Contributor
andrew.belterContributor
posted in Portal/Knowledge Base

Inconsistent use of solution tags in end user search

Thank you Joseph, I am now seeing the correct behavior in my environment as well.Is there perhaps any type of search cache that could have delayed it from working for a short time just after a tag is added?

5
J
Contributor
5 years ago
M
Contributor
mary.georgeContributor
posted in Employee Onboarding

Spotlight #1 - Chat and Collaborate Instantly with Team Huddle

@Karthik - isn't that the intent of Freshconnect? Again, the disconnect between Freshservice and the rest of the Freshworks ecosystem rearing its head. Freshconnect is fully replacing Team Huddle over on Freshdesk - ironically this was announced (with a big Freshworks splash) before Mary even posted this here: promoting a feature on this platform that's been deprecated on another platform... smh.

9
C
Contributor
5 years ago
M
Contributor
mary.georgeContributor

Release Notes - 09 September 2019

Excited to have Tabular View, but it needs some refinement:Column widths can be resized, but don't saveAllow stacking - see 2nd comment here: https://support.freshservice.com/support/discussions/topics/326781Stacking example 1: Group/Agent/Status/Priority as it is on non-tabular view Stacking example 2: We have a "location" field that is selected by the reporter (for employees that may not always be working at their dept) - would like to have that show up under the RequesterStacking example 3: Dependent Fields - only ~half of our items have a 2nd level issue, and very few of our items have a 3rd level, so these fields are taking up a lot of spaceDocumentation of how this affects saved ticket list views is neededNeed an easier way to scroll left to right within the table (have to scroll down on page to scroll right then scroll back up to view first ticket rows)

6415
H
Contributor
4 years ago
M
Contributor
mary.georgeContributor

Release Notes - 09 September 2019

Additional feedback on the tabular ticket view: It's subtle, but having the subject in bold for new tickets was a helpful indicator that we relied on without realizing it.

6415
H
Contributor
4 years ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release notes of 2021.R12L.01release notes

Any update on the table ticket view updates? We’re now ~50 days past the start of deployment and no word when these updates will occur

78419
Smita 24
Top Contributor
2 years ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release notes of 2022.R02L.01Release Notes

Once again, Freshworks set their own deadline and missed it. Feb 28th has came and went without the ticket table view updates going live. What’s the latest update?

1151821
tmz4210
1 year ago

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