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Replies posted by dschmidt

4 Replies

J
Skilled Expert
JaapbgSkilled Expert
asked in Portals, Emails & Other Channels

Agent tickets with internal issues not assigned to any company

I added a custom ticket field for company, and automations to set it based on the Requester’s company (if a normal contact), or email domain/address (if an agent). I have a small number of agents, so it’s workable, but not ideal.

5
Gopal_Reddy
Community Debut
1 year ago
jscott2021!
Apprentice
jscott2021!Apprentice
asked in Automations and Workflows

Remove tags with Automation

All I can think would be to check for extraneous whitespace.Can you post your code?https://webhook.site/ is helpful for troubleshooting to see exactly what is being sent to the webhook. 

8
M
Contributor
1 year ago
jscott2021!
Apprentice
jscott2021!Apprentice
asked in Automations and Workflows

Remove tags with Automation

This code seems to be working for me to remove a specific tag: {"tags":[{% assign oldTagList = ticket.tags | split: ", " %}{% for thisTag in oldTagList %}{% unless thisTag == "TAG_TO_REMOVE" %}"{{thisTag}}"{% if forloop.last == false %},{% endif %}{% endunless %}{% endfor %}]}  

8
M
Contributor
1 year ago
J
Skilled Expert
JaapbgSkilled Expert
asked in Portals, Emails & Other Channels

Agent tickets with internal issues not assigned to any company

I have this issue too. The simplest option would be to be able to assign agents to companies in the same way as normal contacts. Even better would be to be able to re-assign tickets to companies independent of their contact, to account for situations where agents or contacts are related to multiple companies.

5
Gopal_Reddy
Community Debut
1 year ago

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