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Replies posted by pdagostino

2 Replies

C
Contributor
colin_12994Contributor
posted in Archives - Freshdesk

Two email addresses

In Scenario 2, we should be able to set multiple default emails based on what group it is assigned to. We have run into issues where an agent replies with the wrong email bc 99% of tickets are inbound, but when a ticket is created like in Scenario 2, they are not used to changing the reply email. BUT, the group has already been assigned.  The assigned group should override the default email. 

9
aravind.sundararajan
Skilled Expert
5 years ago
C
Contributor
colin_12994Contributor
posted in Archives - Freshdesk

Two email addresses

For Scenario 2, we should be able to set default emails depending on what group the new ticket is assigned to. Is this a possibility? 

9
aravind.sundararajan
Skilled Expert
5 years ago

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