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Replies posted by david.sugg

10 Replies

A
Contributor
alex_10481Contributor
posted in Archives - Freshdesk

Email Notifications not working from Freshdesk

This seems to be back

35
B
Contributor
5 years ago
A
Contributor
alex_10481Contributor
posted in Archives - Freshdesk

Email Notifications not working from Freshdesk

Same Issue

35
B
Contributor
5 years ago
D
Contributor
david.suggContributor
posted in Archives - Freshdesk

Mint Experience Issues

I do like some of the things in MInt but far too many issues with Mint.  I have about 15-20 of them right now and not one has been addressed

25
J
Contributor
4 years ago
D
Contributor
david.suggContributor
posted in Archives - Freshdesk

Fields being cleared after filling them out

@Aravind SHere is my ticket I have https://support.freshdesk.com/support/tickets/3094962

3
D
Contributor
5 years ago
B
Apprentice
betApprentice
posted in Archives - Freshdesk

Schedule autoreplies?

Not that I see since you can not setup rules to work off of business hours.  That is what you need a rule to be able to be setup based off of business hours. 

1
D
Contributor
5 years ago
M
Contributor
mtroyaContributor
posted in Archives - Freshdesk

I can't create an agents' group

I have found that Mint does not provide a reason why and just gives an error.  If possible, switch back to classic freshdesk and it may give more insight.  

3
D
Contributor
5 years ago
E
Apprentice
ehomyakovApprentice
posted in Automations and Workflows

How to delete 4000 spam tickets?

Can you just empty spam? 

7
suprabha.somanathan
Community Debut
4 years ago
C
Apprentice
csetterApprentice
posted in Archives - Freshdesk

Why is Freshdesk Support so HORRIBLE?

It can be hit or miss but I have had good luck with responses and such.  May not always like the answers though but they seem responsive.  

9
S
Community Debut
4 years ago
J
Apprentice
jkhosraviApprentice
posted in Archives - Freshdesk

Remove Customers Name in Reply Response

Go into the admin panel/email notifications/templatesClick on the reply templateMake sure your template only says Hello and has no field after hello

1
D
Contributor
5 years ago
M
Contributor
mtroyaContributor
posted in Archives - Freshdesk

I can't create an agents' group

If you did not disable classic freshdesk, then you may be able to go back  If you never had classic freshdesk then you may be out of luck.  See screen shot below

3
D
Contributor
5 years ago

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