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Replies posted by aki

3 Replies

S
Contributor
smrithi.parameswar_oldContributor

Track Agent Availability Status for Chat

It says it's been implemented. Can anyone guide me on where this information can be found? Thanks!

778
aravind.sundararajan
Skilled Expert
6 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in Archives - Freshdesk

Auto Start Timer

Hi. Does this only work in the Blossom plan?

19
A
Community Debut
6 years ago
J
Contributor
jeremy.bellContributor
posted in Archives - Freshdesk

How to better navigate our canned responses

Thank you for bringing this up, Jeremy. We have over 520 canned responses in our system and we're facing the same problem with FD.  To Aravind, I appreciate you guys giving us an update. Hopefully the enhancement gets implemented a few months from now. It's really difficult for us to look past this functionality as it's an essential part of how we provide customer service and support to our clients.

10
M
Contributor
3 years ago

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