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Replies posted by ryan.eaves

3 Replies

R
Contributor
ryan.eavesContributor
posted in Assets

Used By field is pointless for CMDB

Yes! Please disable the auto update for me now. The new approach sounds *much* more useful!

11
bskdi333
Community Debut
2 years ago
R
Contributor
ryan.eavesContributor
posted in Assets

Used By field is pointless for CMDB

I think you are over-automating- what problem does that solve? I creates more confusion and potential for breaking the inventory than it saves time. What if a device is In Stock and someone needs to log in and use it for a minute? IT must remember to open inventory and re-assign the device back to In Stock. I think the solution you mentioned is to separate the Used By and Last Logged In fields is the best behavior because those fields have fundamentally different meanings and workflows. While it is useful knowing the last logged in user, just because someone logs into a device doesn't mean they should have it assigned to their responsibility. And just because someone has a device assigned to their responsibility, doesn't mean they are the one to always log into it. Anything that affects the way assets are allocated should be something that changes manually or there will always be risk that FS is breaking the ledger.

11
bskdi333
Community Debut
2 years ago
R
Contributor
ryan.eavesContributor
posted in Assets

Used By field is pointless for CMDB

No that is not the only case, there are two scenarios where this happens. One is that the device is a shared device, and doesn't actually belong to a specific person. It might be a loaner, or a shared terminal used by multiple people. The other is where it is assigned to a specific person, but somebody else logs into it for one reason or another. This is a perfectly typical use case in a domain. In both of those cases, the *ownership* of the device is getting changed when it shouldn't. Instead, your suggestion is much better. If you want the agent to update the last logged on user, then that is great. That is a nice to have, and very helpful. But the user logging in should not change who the device is assigned to. Assignment/ownership should always be a manual change, especially when you introduce things like asset depreciation. As it is now, a user can log in to a device and completely change where depreciation is assigned, which is really dangerous.I know it has behaved this way for

11
bskdi333
Community Debut
2 years ago

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