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Replies posted by larry.keyes

6 Replies

S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Hi...we'd love to try this out!. larry at ttardsupport. Thanks! larry.keyes@tetratech.com

433371
Janko
Community Debut
2 years ago
K
Apprentice
kpetersApprentice
posted in Automations and Workflows

More than 30....

Can I get a list of the total tickets in the system,  including archived tickets so if I'm polling by page number, I know how many pages to ask for?    

5
L
Contributor
6 years ago
K
Apprentice
kpetersApprentice
posted in Automations and Workflows

More than 30....

Also, I note in the docs, under filter tickets #8, suggests that the total number of available records is returned, However, I don't see this in my response, "8. The number of objects returned per page is 30 also the total count of the results will be returned along with the result"In PowerShell, the returned object includes the following members: (click to expand...) Name MemberType Definition ---- ---------- ---------- Equals Method bool Equals(System.Object obj) GetHashCode Method int GetHashCode() GetType Method type GetType() ToString Method string ToString() cc_emails NoteProperty Object[] cc_emails=System.Object[] company_id NoteProperty object company_id=null created_at NoteProperty string created_at=2018-04-18T07:42:42Z custom_fields NoteProperty System.Management.Automation.PSCustomObject custom_fields=@{project=; cherwell_sra=; lrdp... description NoteProperty

5
L
Contributor
6 years ago
K
Apprentice
kpetersApprentice
posted in Automations and Workflows

More than 30....

Have the same issue.....  I want to get all of my tickets,  and/or filter all tickets on a particular subject...  Hi…. We’re trying to query our FD database for all tickets that have the word “Workbook” in the subject.  I was thinking the easiest way for us to do this is just to do a query for all tickets: https://ttardsupport.freshdesk.com/api/v2/tickets?updated_since=2015-08-17  and then do a search within the JSON which is returned with another tool.   However, with the call above,  I get just the first 30 results…. How can I get all results?   And then if possible,  can I filter on subject?   Thanks!   ---- Larry 

5
L
Contributor
6 years ago
R
Contributor
roeyContributor
posted in Archives - Freshdesk

Convert JSON file to CSV

You didn't say what platform / programming language you are using? Powershell has commands to do this:  ConvertFrom-JSONConvertTo-CSV This works fine on Windows with Powershell 5.1.  I just searched the docs for PS 6.0 which is cross-platform (Mac, Linux) and there are similar utitilites. https://docs.microsoft.com/en-us/powershell/module/Microsoft.PowerShell.Utility/ConvertFrom-Json?view=powershell-6

2
G
Apprentice
6 years ago
L
Contributor
larry.keyesContributor
posted in Archives - Freshdesk

API Creation of eMail Messages

Update on the EMail issue: Last I heard, from FD tech support, FD will not eMail a "third party" address from a ticket via the API as I described in my request above. My solution to this has been to use the PowerShell Send-MailMessage cmdlet. to send eMails indpendently of Freshdesk. Example Powershell code: <# Test SMTP #> $UPName="joe@bigcompany.com" $UserName = "Joe Blow" $Password = "myVeryFinePassword" $Body = "<html><body>Dear "+ $UserName+":<p>We have created your new project account:<p>" $Body = $Body + "<b>User:</b> $UpName<p>" $Body = $Body + "<b>Password:</b>$Password<p>" $Body = $Body + "Please log in at your earliest convenience.<p>" $Body = $Body + "If you require further assistance, please get in touch with us at <p>" $Body = $Body + "Agency.Help@bigcompany.com<p>" $Body = $Body + "<p></body></html>" $MsgParams = @{ To = $UpName From = "Agency.Help@bigcompany.com

1
L
Contributor
6 years ago

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