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Replies posted by athomas

8 Replies

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subhikshaa.ganeshCommunity Manager

Your most-awaited Custom Objects enhancements are here!Product update

What are Custom Objects?

subhikshaa.ganeshCommunity Manager

Freshdesk and Freshdesk Omnichannel Release Notes - January 2023Release Notes

30,50,100 tickets per view is the best most practical update I’ve seen in 3 years, thank you! Let’s see more simple, helpful upgrades like this!

athomasSkilled Expert

asked in Analytics, Reports & Dashboards

Legacy Reports VS Analytics

They have the same date ranges. I wrote the helpdesk and they said that Legacy is based off of Business Hours and Reporting is off of 24 hours. And the days of the week, one starts on Sunday, the other on Monday.

DrewErwinApprentice

asked in Ticket & Workflow Management

Looking For Solution to Bulk Update Tickets with Blank Field

What if we don’t have access to API scripts to update things? Is there a way to do this from the user interface?

DrewErwinApprentice

asked in Ticket & Workflow Management

Looking For Solution to Bulk Update Tickets with Blank Field

I can still only update as many as it lets me select, correct, 100 at a time?Is this a scenario or an automation, or a combination?

DrewErwinApprentice

asked in Ticket & Workflow Management

Looking For Solution to Bulk Update Tickets with Blank Field

I want to updated old tickets, not new

DrewErwinApprentice

asked in Ticket & Workflow Management

Looking For Solution to Bulk Update Tickets with Blank Field

I don’t know how to use FreshService? I don’t think I have that?

KittyBApprentice

asked in Portals, Emails & Other Channels

migrate CC on email to new ticket when splitting a ticket

Has this recently been fixed? It appears not to show right away, but if you click into the cc then it shows.

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