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Replies posted by zain.textpress

25 Replies

Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Password fields when creating user.

Hi Aravind S,I got it, Thanks Buddy,is there any topic related sign up from social accounts like (Facebook / Twitter) through API ? 

7
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Password fields when creating user.

hi Aravindi just created a contact through the API but there was no activation email until i sen it from my admin dashboard, and after activating the account the contact redirected to the admin dashboard. am i doing something wrong?

7
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Password fields when creating user.

Hi Aravind.i just created a contact through API but there was no activation link sent to the contact's email, until i sent the email manually. And after activation the contact redirected to the admin portal. Am i doing some thing wrong?

7
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Password fields when creating user.

Hi Aravind,I just created a contact through API but there was no activation email sent to the contact's email, untill i sent it manually, and after the activation the contact is redirected to the ADMIN, am i doing something wrong?

7
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Contact Login

Hi Aravind,I have an API key from admin and if i am using that API key then i can login with any dummy password to see all tickets if the email i am providing correct, that's not what i want to do, see the thing is i am providing the contacts an login form to get logged in before seeing the tickets and they have to be logged in with their registered credentials (email & password). How can i implement this basic authentication on the contact login, for now what i am doing in my code is given belowThese are the credential$password = "mypassword"; $yourdomain = "mydomain"; $email = "myemail@email.com";Below is the API url i am hitting$url = "https://$yourdomain.freshdesk.com/api/v2/tickets?email=".$email;This is how i am running my curl $ch = curl_init($url); curl_setopt($ch, CURLOPT_USERPWD, "$email:$password");

10
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Contact Login

Hi Aravind, But as i mentioned earlier, in my case consider it like this as a contact want to see his/her all tickets he/she created but what i want is that they must login with the registered account, i am already calling the API but i want that API called once the contacts are logged in,Can you please elaborate about this Single Sign On, as i am not familiar with this terminology at all. 

10
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Contact Login

@thanks, Aravind,As i understand that Single Sign-On mechanism need a url to redirect when user trying to access fresh desk, can i redirect the credentials to my fresh desk support portal for authentication? The second thing is, in the example the parameter mentioned are email and user name, can i authenticate with the password too ?

10
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Contact Login

@Thanks Aravind,You were a great help.Cheers....

10
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Contact Login

Aravind, Is there any way to get the customer account details along with their account password ,As fetching contact only return the contact details with email and account status (active/non-active) but not the password.

10
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Push Notification on ticket response by Agent

hey Team,I have created this topic a week ago and i was expecting a quick response on it as i am on my deadline here and it seem no one even started to look into this topic,Please follow my topic and response with the information i asked Thanks in Advance

2
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Automations and Workflows

Observer is not found

I need a quick response, please look into this matter ASAP. 

7
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Automations and Workflows

Observer is not found

@Aravinf yes it is, then please guide me how can i get observer automation, i really need this automation

7
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Automations and Workflows

Observer is not found

@aravind, can you please look through this ticket ASAP, i really need to know about it

7
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Automations and Workflows

Observer is not found

but right now i just need to integrate the observer automation for my client, i cant buy or upgrade the current subscription,can you please turn back my account to trail account if trail account has the observer automation?

7
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Create ticket with custom fields

@aravind, if i got you point correctly , are you saying that i can only use those field names that are listed in the link given by you, if i want to pass e.g(ABC) as a custom field when creating ticket , then it wont be accepted. did i get your point correctly?

11
P
Community Debut
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Create ticket with custom fields

@aravind, I think i didn't get your point, documentation says that i just need to pass the key value pair to custom fields and i am doing the same thing but still i am getting the error. please elaborate a bit more , that why exactly i am getting this error?

11
P
Community Debut
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Create ticket with custom fields

$custom_fields = array("custom_text" =>"haksdasjhdk"); $ticket_data = json_encode(array( 'description' => 'testing with custom.......', 'subject' => 'custom fiels here....', 'email' => 'sora@yopmail.com', 'priority' => 3, 'status' => 2, 'source' => 3, "custom_fields" => $custom_fields )); $url = "https://$yourdomain.freshdesk.com/api/v2/tickets"; $ch = curl_init($url); $header[] = "Content-type: application/json"; curl_setopt($ch, CURLOPT_POST, true); curl_setopt($ch, CURLOPT_HTTPHEADER, $header); //curl_setopt($ch, CURLOPT_HEADER, true); curl_setopt($ch, CURLOPT_USERPWD, "$api_key:$password"); curl_setopt($ch, CURLOPT_POSTFIELDS, $ticket_data); curl_setopt($ch, CURLOPT_RETURNTRANSFER, true); $server_output = curl_exec($ch); $info = curl_getinfo($ch); $header_size = curl_getinfo($ch, CURLINFO_HEADER_SIZE); $headers = substr($server_output,

11
P
Community Debut
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Invalid user error

yes @Aravind it is the same sprout account but few days back even it sprout account the reply was working fine, suddenly it stops working

8
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Invalid user error

Araving S,yes i am replying with the same user who created the ticket with the same API but still i am getting this error. as mentioned in the above the user "Sora" created a ticket and with the same user (Sora) is replying back to the agent. $reply_data = json_encode(array( "body" => "Thanks Admin, i am waiting for your good response ...", "user_id" => 42002034395, )); $url = "https://$yourdomain.freshdesk.com/api/v2/tickets/12/reply";; $ch = curl_init($url); $header[] = "Content-type: multipart/form-data"; curl_setopt($ch, CURLOPT_POST, true); curl_setopt($ch, CURLOPT_HTTPHEADER, $header); curl_setopt($ch, CURLOPT_HEADER, true); curl_setopt($ch, CURLOPT_USERPWD, "$api_key:$password"); curl_setopt($ch, CURLOPT_POSTFIELDS, $reply_data); curl_setopt($ch, CURLOPT_RETURNTRANSFER, true); $server_output = curl_exec($ch); $info = curl_getinfo($ch); $header_size = curl_getinfo($ch, CURLINFO_HEADER_SIZE); $headers = substr($server_output, 0, $header_size); $response = $server_outpu

8
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Invalid user error

But it was working fine few days back with the same code even though the account was sprout,i am confused because it stop working suddenly. the API key you are talking about is the same we get in the profile settings of the domain . right?

8
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Invalid user error

let me add one more thing if it helps you out to understand my issue, right now i am not having any other Agent just the admin, And the admin is the one who is facilitating the tickets on my trail account

8
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Create ticket with custom fields

still waiting for the response

11
P
Community Debut
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Create ticket with custom fields

here is the screen shot of admin ticket fields pageI just tried the code with creating custom fields as you mention but still i am getting the same error even tough i have added cf_ before the field name $custom_fields = array("cf_custom_text"=>"haksdasjhdk"); $ticket_data = json_encode(array( 'description' => 'testing with custom.......', 'subject' => 'custom fiels here....', 'email' => 'sora@yopmail.com', 'priority' => 3, 'status' => 2, 'source' => 3, "custom_fields" => $custom_fields )); and here is my data format {"description":"testing with custom.......","subject":"custom fiels here....","email":"sora@yopmail.com","priority":3,"status":2,"source":3,"custom_fields":{"cf_customtext":"haksdasjhdk"}}

11
P
Community Debut
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Create ticket with custom fields

hi Aravind,I have tried the solution you provided to me, and i have shared the screen shot in my previous comment(not posted yet).  $custom_fields=array("cf_testing"=>"haksdasjhdk");this solution is not working for me

11
P
Community Debut
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Fetch coversation without limit

what if i dont know the number of pages , how will i get all the conversation?

4
aravind.sundararajan
Skilled Expert
5 years ago

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