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Replies posted by antoine.grabowski

11 Replies

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Contributor
sarah.vandegoorContributor
posted in Archives - Freshdesk

Resolving a ticket by the customer

Hello Sarah!Hope you are doing well! Same issue for our FreshDesk, it's designed like this.I suggest you to check for existing feature ideas or report a new one! https://support.freshdesk.com/support/discussions/forums/6I might do this when I will have some time :)Have a great day!Regards,

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Contributor
5 years ago
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Apprentice
tim.ruijtersApprentice
posted in Archives - Freshdesk

Chatbots for local governments

Hello Tim!Hope you are doing well.I liked your use case.FreshDesk is proposing this bot : https://support.freshdesk.com/support/solutions/articles/235437-freshdesk-support-bot-your-smart-new-support-agentWhat are the technologies you studied so far?Have a great evening!Regards,Antoine

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Apprentice
5 years ago
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Contributor
sarah.vandegoorContributor
posted in Archives - Freshdesk

Parent ticket template

Hello Sarah!Thank you for reporting this issue with us. I'm interested as well to use parent ticket template.Can you add some screenshots to show us the issue? You can blur parts you don't want to show publicly.Or describe your issue step by step?1 -2 - etc..Have a great day!Cheers,

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Contributor
5 years ago
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Apprentice
brandon.westonApprentice
posted in Archives - Freshdesk

Merge Tickets via API

Hello BrandonHope you are doing well.I'm currently working with APIs so your question interested me.I will let other admins or Aravind confirm, but this merge API is not available in FreshDesk.Official link, is not mentionning API. https://support.freshdesk.com/support/solutions/articles/80180-merging-two-or-more-tickets-togetherI checked with APIs and did not find it.My hypotheses:- Technically complicated to implement- Too much dangerous to implement. As this merge setting is not reversible.I would say feel free to open a feature idea here https://support.freshdesk.com/support/discussions/forums/6If you have another doubts, share with us.Have a great day!Regards,

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Contributor
5 years ago
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Apprentice
brandon.westonApprentice
posted in Archives - Freshdesk

Merge Tickets via API

Hello Brandon!You're welcome. Happy to help :) . I know more about FreshDesk like this.Nice workaround you found.If your plan allows you to do it, you can study workarounds such as Parent child or Linked Tickets.==> https://support.freshdesk.com/support/solutions/45957 Section Linked Tickets (2) and Parent Child (4)Have a great day!Cheers,Antoine

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A
Contributor
5 years ago
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Contributor
sarah.vandegoorContributor
posted in Archives - Freshdesk

Parent ticket template

Hello Sarah.Thank you.I tested the setting and unfortunately I did not reproduce this issue.All scopes appear.Anyone with the same issue as Sarah?Have a great day to you all!Regards,

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A
Contributor
5 years ago
aravind.sundararajan
Skilled Expert
aravind.sundararajanSkilled Expert

Sandbox environment, refreshed canned forms and a few bug fixes for the week - Release Notes, 29 October, 2018

Hello everybody :) We are also interested in testing sandbox in other plans than only ForestIf you have Forest Plan, here the link to setting up your Sandbox: https://support.freshdesk.com/support/solutions/articles/233590-setting-up-your-sandboxHave a great day!

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K
Community Debut
5 years ago
aravind.sundararajan
Skilled Expert
aravind.sundararajanSkilled Expert

BETA Using Omniroute™ to manage workload across different support channels

Hello Aravind! Hello to you all :)Hope you are doing well.Aravind, can you enable this feature for us please?Have a great day everybody :)

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Community Debut
3 years ago
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Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Hello Shankar!Hope you are doing well.Can you enable the feature for us?https://lumapps.freshdesk.comHave a nice evening!Best

433371
Janko
Community Debut
2 years ago
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Contributor
pranav.venuturumilliContributor

Introducing Proactive Support - Email Outreach

Hello Pranav.Hope you are doing well.Can you enable the feature for us?https://lumapps.freshdesk.comThanks a lot,Best,

12118
Olli
Apprentice
10 months ago
sajesh.krishnadas
Contributor
sajesh.krishnadasContributor

Launching the All-new Knowledge Base

Hello dear FreshDesk team.Can you enable on our account please? https://lumapps.freshdesk.comThanks!

208236
sajesh.krishnadas
Contributor
3 years ago

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