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Replies posted by sammelstelle

7 Replies

D
Apprentice
daniel_15820Apprentice
posted in Automations and Workflows

Can't turn off ticket re-opened notifications

Hello Aravind,I have the same problem as Daniel. I don't want to receive an email telling me that a ticket has been reopened. I searched everything in the administration area, but found nothing to disable this notification. Where can I turn it off now?

9
A
Community Debut
4 years ago
D
Apprentice
daniel_15820Apprentice
posted in Automations and Workflows

Can't turn off ticket re-opened notifications

Really? You still don't get an answer or a remedy after 10 days?  I am very disappointed by the support.

9
A
Community Debut
4 years ago
S
Apprentice
support_17958Apprentice
posted in Archives - Freshdesk

Ticket merging under Mint does not work

I hope you get help with your problem. Freshdesk's support and help is extremely bad. For days and weeks no answer to reported problems with the system or the new design mint. Newly created topics here in the community will not be published. Why I don't know. I don't know why Freshdesk lets the customers down like this. A customer is probably nothing worth with Freshdesk.

2
aravind.sundararajan
Skilled Expert
5 years ago
L
Contributor
lars.hodumContributor
posted in Archives - Freshdesk

Stop the MINT Countdown- MINT is still broken

Finally someone who says what's going on! Thank you Lars! Freshdesk was such a good product. I don't understand how you can drive your customers, whether free or paying, so scared away.2018 is the year in which almost everywhere you are still just a beta tester and that is not a voluntary choice, but a forced one. No matter if they are smartphone apps or other services. Even if you even pay regular money for it, you don't get the contractual service you pay for now, but are simply a guinea pig...A month ago I reported a problem with the new design "Mint" here in the community. The people at Freshdesk are not responding. Yesterday I published the same topic again here. So far the answer is still pending. https://support.freshdesk.com/support/discussions/topics/322780

3
aravind.sundararajan
Skilled Expert
5 years ago
S
Contributor
sjonesContributor
posted in Archives - Freshdesk

Being logged out every day at least once

Probably the most important question: Which design do you and your other colleagues use? The "new" mind or still the old Freshdesk version?

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S
Apprentice
4 years ago
S
Contributor
sjonesContributor
posted in Archives - Freshdesk

Being logged out every day at least once

Stuart, the new design is totally flawed. Nobody from Freshdesk is interested. What's bad is that in January the design is forced to change, where everyone is forced to use it. Weeks and months, here you can unfortunately wait in vain for an answer from Freshdesk or one of the employees. Customers are left out in the rain. It is very rare for anyone from Freshdesk to write an answer when someone like us has reported a problem or is looking for help with a problem. This is unfortunately 2018. Feedback from the customer is no longer of interest to a supplier/developer. The customer is now abused in many ways as a beta tester. I wish you much success Stuart. Unfortunately, I have been waiting for a helpful answer for several months so that a bug can be fixed.

11
S
Apprentice
4 years ago
D
Apprentice
daniel_15820Apprentice
posted in Automations and Workflows

Can't turn off ticket re-opened notifications

Hello @AravindFirst of all many thanks for the answer here and yesterday on the other topic! Thank you very much! To this case here I can tell you again the same as I already wrote 2 months ago (please read my message above here): I looked in the administration under e-mail notifications and agent notifications, but found nothing. I don't find any buttons for activating or deactivating them. You will see that nowhere on the screenshot is "Automatically re-open tickets when the customer responds".I don't know what to do and how to continue if I don't find a solution.

9
A
Community Debut
4 years ago

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