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Replies posted by jahnellas

2 Replies

C
Contributor
colin_12994Contributor
posted in Archives - Freshdesk

Two email addresses

What about when one of the support addresses is only CC'd? Some support emails are just cc'd in a ticket and the condition 'Received at' does not register when the group is only cc'd.

9
aravind.sundararajan
Skilled Expert
5 years ago
C
Contributor
colin_12994Contributor
posted in Archives - Freshdesk

Two email addresses

Hi, what would be the set up look like if we have two support addresses that clients send to since their message contains two issues of different departments. Will the tickets be visible for both team's Views if we set up a Dispatch'r rule for that? Or does Freshdesk only pick one destination for the ticket to go into? With that being said, another posing problem is what if the ticket gets 'Solved' by one team - will the other team still see the ticket?

9
aravind.sundararajan
Skilled Expert
5 years ago

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