Visit Freshworks.com Visit Freshworks

Replies posted by lucinda

4 Replies

A
Apprentice
aileen.maryApprentice
posted in Managing IVRs and Call Flows

Increase the visibility of your calls with Call Lifecycle

Hi @harshaa.sridhar,Thank you for your response! I will add this as a feature request. I have a feeling we’re not the only ones who would like to see IVR info in the ticket :)

5
Bethany Wesley
Contributor
1 year ago
A
Apprentice
aileen.maryApprentice
posted in Managing IVRs and Call Flows

Increase the visibility of your calls with Call Lifecycle

@aileen.mary  Is there a way to get this information to show up in the tickets that are created when we get a voicemail? This would be INVALUABLE for us so we can set up automations based on which IVR menu option(s) the caller chooses. 

5
Bethany Wesley
Contributor
1 year ago
sajesh.krishnadas
Contributor
sajesh.krishnadasContributor

Launching the All-new Knowledge Base

Please activate for lynchcreekfarm.freshdesk.com - Thank you!

208236
sajesh.krishnadas
Contributor
3 years ago
sajesh.krishnadas
Contributor
sajesh.krishnadasContributor

Launching the All-new Knowledge Base

Please enable our account, we'd love to test the new format! Thank You

208236
sajesh.krishnadas
Contributor
3 years ago

Badge winners

Show all badges
Terms of UseCookie settings