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Replies posted by steve.gossett

7 Replies

E
Contributor
ehymesContributor
posted in Archives - Freshdesk

Popular Topics

I would like to know how this has developed since the last reply. Are there more portal or article placeholders available now to accommodate Most Popular Articles, Most Recent Articles or Top Rated Articles? I would love to simply be able to add something like articles.most_popular or articles.most_recent to a page and just have that automatically populate to the page a list of top 5 or top 10 articles driven by simply the amount of hits, or votes, they have received.

8
S
Contributor
5 years ago
E
Contributor
ehymesContributor
posted in Archives - Freshdesk

Popular Topics

For the sake of listing, I found this on a GitHub page, its related but not exactly whats being asked for. Its at least a primer for expansion:  <!-- sample Liquid template to display recent 5 articles across the entire helpdesk --> <section class="sidebar content rounded-6"> <div class="cs-g-c"> <section class="article-list"> <h3 class="list-lead">Latest articles in {{ portal.name }}</h3> {% for article in portal.recent_articles limit: 5 %} <a href="article.url">{{ article.title }}</a> <br /> {% endfor %} </section> </div> </section>  

8
S
Contributor
5 years ago
sajesh.krishnadas
Contributor
sajesh.krishnadasContributor

Launching the All-new Knowledge Base

Would certainly like to try this if not already instantiated - iolohelp.Thanks! 

208236
sajesh.krishnadas
Contributor
3 years ago
sajesh.krishnadas
Contributor
sajesh.krishnadasContributor

Launching the All-new Knowledge Base

Indeed it has and thanks!

208236
sajesh.krishnadas
Contributor
3 years ago
sajesh.krishnadas
Contributor
sajesh.krishnadasContributor

Launching the All-new Knowledge Base

I have to say this is a great improvement over what you originally had so thanks. Although you have added the ability to see how many times a KBA was accessed when clicking on a main category, I would love to see a KB dashboard widget as well as being able to set a notification rule that if a KB meets X views it gives a notification to whomever is elected to receive them. A dashboard widget would be great though.

208236
sajesh.krishnadas
Contributor
3 years ago
S
Contributor
steve.gossettContributor
posted in Automations and Workflows

Basic search of tickets has no bulk action items to perform ???

Nothing heard on this and tickets searches still have no bulk action items to perform on them. As an example, if I search by a keyword such as ‘purchase’, I get a list of tickets but if I wanted to move them to a group for processing or assign to an agent there is no option to do that. No checkboxes for selecting tickets or a menu for processing them/moving to a group or assigning to any specific agent. Imagine having to process several hundred tickets manually to open and assign to a group/agent. This should be a part of ticket management. Hoping for a good change in the future of Freshdesk.

4
A
3 years ago
A
Apprentice
alex_10814Apprentice
posted in Archives - Freshdesk

Need help to bulk delete the 11,000 Russian SPAM in our account

Bulk delete should be common admin feature in any CRM? It is disappointing. I want to delete the 3,000 deleted crap contacts in FD but when using Select All the only option is Restore. There should be a Restore and Delete option.

8
suprabha.somanathan
Community Debut
4 years ago

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