Replies posted by marketing_18518
Hello, I guess the answer is a little late for now, but I'm sure it will help others with a similar issue. You can use Help Desk Migration service in this case. It requires no coding expertise to migrate a Zendesk database to Freshdesk. By the way, there will be no issues with transferring tickets of any status, including Open ones. The links between the data will be maintained. And the tool is possible to test free of charge. You can find more information about Zendesk to Freshdesk data migration here: https://help-desk-migration.com/zendesk-to-freshdesk-migration/
Hello, I guess the answer is a little late for now. However, we believe it will help others with a similar issue. You can use Help Desk Migration to complete your data migration. You will need no coding expertise or API research to move Zendesk database to Freshdesk. By the way, together with Tickets, the automated tool will migrate all Users, Agents, Attachments, Notes, Custom Fields, etc. And the data structure will be preserved. You can also try it for free. You can find more information about Zendesk to Freshdesk data migration here: https://help-desk-migration.com/zendesk-to-freshdesk-migration/
Hi Lesley! No, you don't have to use the API. We've built a tool that can move your Zendesk data to Freshdesk. It transfers all vital data: tickets, contacts, groups, knowledge base, custom fields and more. Feel free to check it out: https://www.freshworks.com/apps/freshdesk/help_desk_migration__import_to_freshdesk
Hi Karen! I know we're late with this, but hopefully, we can help anyone else interested in migration from Help Scout. There's no need to get CSV files because with our tool you can export the necessary mailbox directly out of Help Scout. This will not only help to save your time but also ensure a better quality migration. You can learn more about the Help Desk Migration tool here: https://www.freshworks.com/apps/freshdesk/help_desk_migration__import_to_freshdeskHappy migrating!
We may be a little late with the answer, however, it may be useful for other users willing to migrate from Zendesk. Use Help Desk Migration service - our automated online service to help you quickly export your data from Zendesk or any other platform to Freshdesk. You don’t need any coding expertise. Spend a few minutes setting up a Free Demo Migration to check the first results. We are also the official solutions partner of Freshworks. Check out more information about us and our work here.
We are probably a little late with the answer, however, it may be useful for other users interested in migrating from OTRS to Freshdesk. You can easily import your data using our automated data migration tool. It requires no coding and technical knowledge. To get started, you can set up free demo migration. The whole process is very straightforward and usually takes 10-15 minutes to get the first results. Our service is also the official Freshworks Partner. Get more information about us here.
Hi Thomaz, you can import your data from an old Freshdesk account to a new one using Help Desk Migration service. With our automated data migration tool, you can automatically import all of your data including Tickets, Users, Comments, Contacts, Groups, Notes, Attachments etc. We are the official Freshworks partner and you can test our service free of charge. Lastly, if you happen to have any questions during your migration, our team will be there to help you.
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