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Replies posted by derek_18674

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Contributor
derek_18674Contributor
posted in Archives - Freshdesk

Logged out to customer portal

I have received a work around from Freshworks that seems to do the job while the issue is being corrected by the engineering team.​Please follow the below instructions.​If you are using Google Chrome browser:​Chrome Browser (Version 75.0) :Open Chrome, open new tab and type "chrome://settings/content/cookies?search=cookie" and hit enterYou will see the below page Make sure the setting reflects the same as shown aboveAllow sites to save and read cookie data (recommended) → Should be "Enabled"Block third-party cookies → Should be "Disabled"After this quit / close Chrome browser and restartIf the issue persists even after changing these settings, please contact us. If you are using the Firefox browser:Firefox Browser (Version 68.0) :Open FireFox, open new tab and type "about:preferences" and hit enterIn search box search for "cookies"You will see this page :  If "Standard" options is chosen by default there shouldn't be any issues, please contact our devs for further debugging.If "Custom"

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Community Debut
4 years ago
D
Contributor
derek_18674Contributor
posted in Archives - Freshdesk

Logged out to customer portal

Here is what I was told for Safari,​These are the steps to enable cookies in Safari (version 11 and 12). Please follow the below instructions:​​Safari (version 11):In MacOS click "Safari → Preferences"  Shortcut : CMD + ,You will see the preference window, click on "Privacy" tag as highlighted  Uncheck "Prevent cross-site tracking" checkbox Safari (version 12):​In MacOS click "Safari → Preferences"  Shortcut : CMD + ,You will see the preference window, click on "Privacy" tag as highlighted ​​Uncheck "Prevent cross-site tracking" checkbox

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4 years ago
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derek_18674Contributor
posted in Archives - Freshdesk

Logged out to customer portal

I agree, my official ticket for this issue is still open with no response. I hope it is fixed officially soon. These work around options are not great options... I highly encourage that anyone with this issue create a ticket. I have been informed: "A few of our customers reported this issue already to us. We have forwarded this to the engineering team and they are currently working on it with a priority.​We will keep you posted once we have an update from them. Please bear with us till then."So we will see when a fix happens. My ticket is now 16 days old.

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Community Debut
4 years ago
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Contributor
derek_18674Contributor
posted in Archives - Freshdesk

Logged out to customer portal

Yeah, my ticket for this issue has been going 27 days with no update on a developer fix. I asked today for an update, so we will see. The work around is overall inconvenient.

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4 years ago

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