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Replies posted by vishal.abraham

12 Replies

LucasHansson
Skilled Expert
LucasHanssonSkilled Expert
asked in Automations

Combining expression values

Ahh got it.. For string outputs you can use quotes to enclose it. '{{ E1.result }}{{ E2.result }}' that helps distinguish regular strings from numbers and boolean outputs. 

5
LucasHansson
Skilled Expert
1 year ago
LucasHansson
Skilled Expert
LucasHanssonSkilled Expert
asked in Automations

Combining expression values

Hey Lucas,  This should be pretty straight forward. If you build out another expression you can just place {{ E1.result }}{{ E2.result }} together. Is this not working?

5
LucasHansson
Skilled Expert
1 year ago
Jnstare
Apprentice
JnstareApprentice
asked in Ticket & Workflow Management

Escape character i Workflow Automation

Makes sense! I’ve got this down as a potential enhancement for the expression builder. 

14
Daniel Söderlund
Skilled Expert
1 year ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Aug 2022release notes

@John Meyers thank you for the feedback on the timer node. We’ll consider increasing/ removing the limits. It’d help you could share your specific use case that requires more than 5 timer nodes.

791219
kort21
Community Debut
1 year ago
JTAVOLARO
Skilled Expert
JTAVOLAROSkilled Expert
asked in Ticket & Workflow Management

Expression Builder in Workflow

Hey Jim, the return type can be anything, based on the values you configure for True and False outputs.I’ve used string as an output below:  

6
stellarhomes
1 year ago
JTAVOLARO
Skilled Expert
JTAVOLAROSkilled Expert
asked in Ticket & Workflow Management

Expression Builder in Workflow

The best way to check this is to pipe the value of the placeholder into a note to understand the values stored. But you can use ‘true’ to see if it is checked.

6
stellarhomes
1 year ago
R
Skilled Expert
RichardRSkilled Expert
asked in Automations

Expression Builder: Extract mail from ticket description_text

Great, glad it worked!

7
N
Contributor
2 months ago
R
Skilled Expert
RichardRSkilled Expert
asked in Automations

Expression Builder: Extract mail from ticket description_text

Alternatively, you can try passing the output of this expression as an input to another expression and use the expression below: replace('{{E1.result}}', '\\r\\n','')  

7
N
Contributor
2 months ago
R
Skilled Expert
RichardRSkilled Expert
asked in Automations

Expression Builder: Extract mail from ticket description_text

Hey Richard, Can you give the expression below a go and see if it works? substring('{{ticket.description_text | sanitize_html}}', indexOf('{{ticket.description_text | sanitize_html}}', 'Requestors:',0)+length('Requestors:'), indexOf('{{ticket.description_text | sanitize_html}}', '\',     indexOf('{{ticket.description_text | sanitize_html}}', 'Requestors:',0)) )

7
N
Contributor
2 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - April 2022Release Notes

@bmumpower We’re adding a function called RegexExtract soon that’ll help you solve this use case without such a complex expression. However I’ll see if there is a more optimal way to do this with what’s supported today. Also please note that you can pass results of one Expression builder to another using the Placeholder section, if that makes it easier break up complex nested function expressions such as yours.  

1229119
B
Contributor
2 years ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - April 2022Release Notes

Hey everyone the Expression Builder article should be working now. Here’s the link again for convenience.Just to be clear the ability to add time delays and create scheduled workflows to run on a particular date for eg: 2 days before an Employee’s join date,  isn’t included in this release. However it should be out within the next 2 months. A quick preview of the features can be found in this community post.

1229119
B
Contributor
2 years ago
Bewitchingmaker
Top Contributor
BewitchingmakerTop Contributor
asked in Ticket & Workflow Management

Create Ticket from workflow

Hey there! You should be able to Trigger an API using the Web Request node to create the ticket.

1
vishal.abraham
Skilled Expert
2 years ago

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