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Replies posted by annette.maxwitat

6 Replies

sajesh.krishnadas
Contributor
sajesh.krishnadasContributor

Launching the All-new Knowledge Base

Please enable the new KB UI on our account, too. Thank you!

208236
sajesh.krishnadas
Contributor
3 years ago
sajesh.krishnadas
Contributor
sajesh.krishnadasContributor

Launching the All-new Knowledge Base

The new layout is definitely easier to navigate.However, the preview function gives a page error and the option to copy the article link has disappeared - that's annoying, as it makes it much more cumbersome to create lists of related articles.

208236
sajesh.krishnadas
Contributor
3 years ago
R
Apprentice
ran32608Apprentice
posted in API and Webhooks

Some contacts won't delete, keep reappearing, related to Russian spam

Same here. I managed to delete the contacts I could not get rid of through the user interface through the API. Just download Postman or something similar and zap them with a delete request. 

3
A
Community Debut
4 years ago
D
Apprentice
damsch12Apprentice
posted in Archives - Freshdesk

Jira Login Failed

We have just managed to install the updated Jira Plus plugin for our on-premise Jira instance. Whereas the old plugin installed straight away, the Plus version threw a "Check your JIRA credential" error even though we knew the credentials were 100% correct and worked for the old plugin.Turned out there was a certificate snafu on our side - we found this out when our network guy installed an intermediate certificate to address a seemingly unrelated auth issue with our Confluence server. That not only fixed Confluence, but the connection from Freshdesk as well! 

12
A
Community Debut
4 years ago
A
Apprentice
avaneesh.rajkumarApprentice

Introducing Freshdesk Analytics [BETA]

It seems very slow to load and the user interface (filters) is quite clunky... hopefully this will be sorted before Reports is dropped.

17387
T
Contributor
4 years ago
durga.sundaram
Contributor
durga.sundaramContributor

Automate every step of the way with the new enhancement on time triggers

Any plans to change the scheduling service on which the time triggers depend to run more frequently than once per hour? We would like to implement time triggers in smaller intervals..

587
A
Community Debut
4 years ago

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