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Replies posted by timhuehnergarth

4 Replies

T
Contributor
timhuehnergarthContributor
posted in Automations and Workflows

Customer delete ticket

I asked the support because we needed a fast solution, together we found a perfect way to make it possible for the customer to delete the ticket. We set up an automatisation like you can see in the following picture: You can replace "Thank you" with "Please delete" or any other keyword that should trigger the automatisation.Also you can replace "Set status as" with "Delete ticket". So our company set up the automatisation with: In tickets -> If last interaction -> Contains: " #Delete# " -> delete ticket. So when the ticket is opened we wrote in the automatic text reply: "Thanks for your ticket, we will reply ASAP, If you want to delete the ticket answer only with #Delete# to the ticket."

5
suprabha.somanathan
Community Debut
3 years ago
T
Contributor
timhuehnergarthContributor
posted in Automations and Workflows

Customer delete ticket

Contacted the support, because we needed a fast solution. For for anyone else here is the solution: You can also replace "Set status as" with "Delete Ticket".

5
suprabha.somanathan
Community Debut
3 years ago
T
Contributor
timhuehnergarthContributor
posted in Automations and Workflows

Customer delete ticket

Contacted the support, because we needed a fast solution. For for anyone else here is the solution: You can also replace "Set status as" with "Delete Ticket".

5
suprabha.somanathan
Community Debut
3 years ago
T
Contributor
timhuehnergarthContributor
posted in Automations and Workflows

Can't see tickets from customers anymore.

I found the solution a few days ago. The ticket went into the Spam folder, so I could not see it. I dont know why this happend because, it was an applied contact. But I fixed somehow. Thanks!

2
V
Community Debut
3 years ago

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