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Replies posted by grayeson

4 Replies

G
Contributor
grayesonContributor
asked in How do I....?

Locked out of 2 paid services, cannot get a local phone number and no help from support.

UPDATE: Have gotten a response for the Freshservice ticket. Apparently it has gone to the engineering team. Hopefully they can come up with a solution.

4
annapoorna.venketaraman
Community Manager
3 years ago
G
Contributor
grayesonContributor
asked in How do I....?

Locked out of 2 paid services, cannot get a local phone number and no help from support.

UPDATE: Have gotten a response for the Freshdesk issue. The issue has been passed on to the backend team. Hopefully they can come up with a solution.

4
annapoorna.venketaraman
Community Manager
3 years ago
G
Contributor
grayesonContributor
asked in How do I....?

Anyone been locked out of Freshworks account after email id change?

This issue has been resolved.

2
G
Contributor
3 years ago
G
Contributor
grayesonContributor
asked in How do I....?

Locked out of 2 paid services, cannot get a local phone number and no help from support.

UPDATE: Got a local number purchased today with help from phone support. Freshservice phone support got us back into our account at least, just now waiting on migration of the account so we can add it back to our organization account. Now for Freshdesk to be sorted and we are ready to start actually using the services! Phone support was very friendly and stayed on the phone until it was resolved. Definitely starting to revive are hopes in good support. Thanks Ethiraj!

4
annapoorna.venketaraman
Community Manager
3 years ago

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