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Hello,

 

We have been trying to get a number of services setup with Freshworks. In attempt to change the administrators email address we have been completely locked out of our Freshworks account along with all of the attached services due to an error when trying to “activate” the accounts new email address.

The support team seems to be having issues with fixing it and we have now been locked out for over 24 hrs. 

Has anybody else come across the issue?

We are concerned with continuing to go ahead with Freshworks services if it is possible to be completely locked out of our account for so long with no resolution in sight.

Thanks in advance for your advice!

Hi Dominic, 

Good day! We completely understand your concerns here and our apologies for the inconvience you are facing with logging into your account. 

I can see that you have logged a ticket (#8209072) to troubleshoot this issue. Thanks for your time on the call today with one of our support buddies.

To give you more context on the issue we have at hand, when you update an email ID, an activation link is sent using which you can set your password and login with your new credentials. 

Since this looks like an edge case, we have looped in our product team to find the root cause of the discrepancy. 

You can expect to hear back from them soon in the ticket thread.  

 

Thanks, 

Keer, 

Freshworks Community Team

 

 

This issue has been resolved.

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