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rashmi.nagCommunity Manager

published in Announcements and Events

Community Matters | Episode 2: Reimagining ITSM with Online Communities ft. Stephen Mann | WATCH NOW!Interview

Thanks for the tag! Registered for this. Looking forward to the conversation :)

rashmi.nagCommunity Manager

published in Announcements and Events

Community Spotlight: AMA with Freshservice MVP, Keefe Andrews, Director of IT, SpawGlassAsk Me Anything

Woooho! Looking forward to this :)Thanks, @keefe.andrews for your bite-sized insights on your videos.

rashmi.nagCommunity Manager

published in Announcements and Events

Community Spotlight: AMA with Freshservice MVP, Keefe Andrews, Director of IT, SpawGlassAsk Me Anything

Hey @keefe.andrews. My question for you What’s something you enjoy about the work you do? Curious to know 😀 Thanks for taking time in doing this.

rashmi.nagCommunity Manager

published in Announcements and Events

Community Spotlight: AMA with Freshservice MVP, Keefe Andrews, Director of IT, SpawGlassAsk Me Anything

Two of the most enjoyable parts of my job are: Developing new IT team members. At SpawGlass, we don’t just build buildings, we also build people. Over half of my team started their IT career at SpawGlass, and we invest in them and provide plenty of training and support so they can be successful in their roles. It is very gratifying to see how the experience of my team grows each quarter. Watching the “aha IT moments”. Part of the joy of working in IT is delivering solutions that makes our team members work hours better. When we can introduce a process or technology that reduces waste or show someone how to take a 30 minute task and turn it into a 3 minute one, it is very gratifying to see the satisfaction on their face. Wow! That’s wonderful to hear, Keefe.

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