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Replies posted by anthonys123

4 Replies

A
Skilled Expert
anthonys123
asked in Portals, Emails & Other Channels

Scheduling tickets with Outlook Calendar.

Anyone know how I can get actual support from Freshdesk on this? I can’t overstate the importance of getting this to work. 

8
arunrajkumar
Community Debut
8 months ago
A
Skilled Expert
anthonys123
asked in Ticketing & Agent Productivity

How do you schedule your tickets on a calendar?

This is very easy to schedule the calendar. There are 2 Options one is by using your mobile offline Calendar and 2nd is Online calendar, Both are easy to use and can manage freely. You can use one of them which you want.   Cool! How do you do this?

9
arunrajkumar
Community Debut
8 months ago
A
Skilled Expert
anthonys123
asked in Ticketing & Agent Productivity

How do you schedule your tickets on a calendar?

@anthonys123 There is no native integration of Microsoft Office 365 Calendar with Freshdesk yet. I’m sorry about that! I can definitely understand how handy this would be for customers using Microsoft O365 Calendar.  We currently have the Office 365 Calendar application for our Freshservice, Freshsales, and Freshworks CRM products and would bring this soon with Freshdesk as well. However, there are other third-party applications like Zapier, Intregromat, etc., that help you to integrate the Office 365 Calendar with Freshdesk. Best! Aldrin, Freshdesk Community Team Yes. I’m well aware that there is no Outlook integration - I’ve been told what FreshDesk can’t do many times. As I stated, I’m also aware of Zapier integration. I’m completely blown away that not a single FreshDesk user has ever had the need to schedule a ticket in a calendar.  My question is; HOW DO YOU SCHEDULE YOUR TICKETS?  

9
arunrajkumar
Community Debut
8 months ago
A
Skilled Expert
anthonys123
asked in Portals, Emails & Other Channels

Scheduling tickets with Outlook Calendar.

Not one single person in all of the FreshDesk users has ever needed to schedule a ticket? Am I living in an alternate universe? This is like asking if anyone has ever needed to poop. We need to schedule tickets. How do we do that? A ticket comes in, Bob needs to do the thing, I want Bob to do it next Tuesday. How do I schedule Bob to complete the ticket? 

8
arunrajkumar
Community Debut
8 months ago

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